Customer Support

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Frequently Asked Questions

Quick answers to the most common product questions.

Sharper Image® Pop Keyboard + Wireless MouseModel SHRP-KBM · 2.4 GHz wireless keyboard and 4-button mouse
Where is the USB receiver (dongle)? I can’t find it.

The keyboard and mouse connect through one small 2.4 GHz USB nano receiver. It ships tucked inside the product, so it’s easy to miss. Depending on the production run, it is stored in one of two places:

Heads up: the printed user manual says the receiver is in the keyboard. If it isn’t there, it’s almost certainly in the mouse. Please check both before contacting us.

Underside of the keyboard with the battery cover removed, showing the USB receiver next to the AAA battery
Option 1: Keyboard. Flip the keyboard over and remove the battery cover on the underside. The receiver clips in next to the AAA batteries.
Underside of the mouse with the battery cover removed, showing the USB receiver docked in a slot below the AA battery
Option 2: Mouse. Flip the mouse over and slide off the battery cover. The receiver docks in the small slot beside the AA battery.
The small USB nano receiver shown next to the mouse

What you’re looking for: a tiny USB plug, about the size of a fingernail, with a black end. Pull it straight out of its slot.

There is only one receiver, and it works for both the keyboard and the mouse.

How do I connect the keyboard and mouse?
  1. Install the batteries: 2 × AAA in the keyboard and 1 × AA in the mouse, matching the +/− markings. Replace the covers.
  2. Take the USB receiver out of the keyboard or the mouse (see above) and plug it into an open USB-A port on your computer.
  3. Wait a few seconds. Both devices are pre-paired to the receiver and connect automatically, with no software needed.
  4. Press any key or click a mouse button to check that it works.

Works with Windows®, macOS®, ChromeOS™ and Linux®. Wireless range is up to 40 ft (12 m).

The receiver is plugged in, but nothing responds. What should I check?
  1. Make sure the batteries are fresh and inserted the right way round (+/−).
  2. Push the receiver all the way into the USB port, or try a different port. Plug it directly into the computer rather than into a hub.
  3. Stay within 40 ft (12 m) of the computer and keep obstructions between the devices and the receiver to a minimum.
  4. If the keyboard or mouse becomes slow or stops working on and off, replace the batteries.

Still stuck, or missing the receiver after checking both spots? Send us a message using the form above and we’ll help.