Warranty Policy

Asserting a warranty claim:

1) To make use of the warranty service for hardware issues, you must contact the Prime Brands Group service center using below form.

2) Please include the following information:

  • Full Name
  • Phone Number
  • Email address
  • Shipping address
  • Product Model Number
  • Description of issues
  • Purchase Location

 
3) Prime Brands Group will try to diagnose and solve your problem. If it is determined that a warranty claim exists, you will be given an RMA number (Return Material Authorization) and will be asked to send
the product to Prime Brands Group.
IMPORTANT: Prime Brands Group will only accept parcels that have an RMA number.


Please observe the following when sending the product:
1) Send the product suitably packaged with carriage and insurance paid.
2) Mark the RMA number on the outside of the package in such a way that it is visible and clearly legible.
3) You must enclose a copy of the sales slip as proof of purchase.
4) Once Prime Brands Group has received the product, it will meet its warranty obligations in
accordance with the warranty conditions and will return the product to the sender with carriage and
insurance paid.

Service outside of warranty
Prime Brands Group can refuse any service claim made that is not covered by the warranty.
If Prime Brands Group agrees to provide a service outside the warranty, the customer will be invoiced
for all repair and transport costs. Prime Brands Group will not accept any packages that have not first
been approved by Prime Brands Group by means of an RMA (Return Material Authorization).
For questions or comments, please feel free to contact us via e-mail at info@primebrandsgroup.com.